CLAIM FOR DAMAGE IN SHIPMENT
The instrument should be tested as soon as it is received. If it fails
to operate properly, or is damaged in any way, a claim should be filed with the
carrier. A full report of the damage should be obtained by the claim agent,
and this report should be forwarded to us. We will then advise you of the dis-
position to be made of the equipment and arrange for repair or replacement.
Include model number, type number and serial number when referring to this
instrument for any reason.
WARRANTY
Hewlett-Packard Company warrants each instrument manu-
factured by them to be free from defects in material and workman-
ship. Our liability under this warranty is limited to servicing or
adjusting any instrument returned to the factory for that purpose
and to replace any defective parts thereof (except tubes, fuses and
batteries). This warranty is effective for one year after delivery
to the original purchaser when the instrument is returned, trans-
portation charges prepaid by the original purchaser, and which up-
on our examination is disclosed to our satisfaction to be defective.
If the fault has been caused by misuse or abnormal conditions of
operation, repairs will be billed at cost. In this case, an estimate
will be submitted before the work is started.
If any fault develops, the following steps should beqtaken:
1. Notify us, giving full details of the difficulty, and include
the model number, type number and serial number. On receipt of
this information, we will give you service instruction or shipping
data.
2. On receipt of shipping instruction, forward the instru-
ment prepaid, and repairs will be made at the factory. If request-
ed, an estimate of the charges will be made before the work begins
provided the instrument is not covered by the warranty.
SHIPPING
All shipments of Hewlett - Packard instruments should be
made via Railway Express. The instruments should be packed in a
wooden box and surrounded by two to three inches of excelsior or
similar shock-absorbing material.
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